Patwardhan Brothers'Kokanwadi Resort

Terms & Conditions

1. Check in / Arrival

Check-in time is at 12.00 noon; please present your Passport, Indian Driver’s License, Indian Voter ID or Aadhar Card upon Check-in. Pan Cards are not accepted. By Law visitors must present personal documents for hotel records upon request.

2. Check out / Departure

Check out time is at 9.30 am; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.

3. Early Check-in & Late Check-out

We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night.
If the guest wishes to stay on up to 6 pm and the room is available, guest will be charged half the normal daily rate for the room. Beyond 6 pm check out, the full day tariff shall be levied. Late Check out is subject to availability only.

4. Child Policy

Child Sharing for up to one child below 12 years without an extra bed is complimentary. Child Sharing for 1 child of and above 12 years with or without an extra bed is charged for breakfast and stay. In case of a requirement for an extra bed in the room, charges shall be the same as adult guest sharing charges.

5. Extra Bed Policy

Child up to the age of 12 years can share the bed with parents and an extra bed is mandatory for adults and child of and above the age of 12 years. If an extra bed is placed charges are Rs. 900/- + taxes. (GST will be applicable as per the rate of the room). The extra bed cost is inclusive of breakfast.

6. Settlement of Bills

Bills must be settled upon check-in either by cash or online payments, personal cheques are not accepted.

7. Cancellation Policy, No-Show & Short Stay

Bookings that have been confirmed and subsequently cancelled less than 7 days from check–in, we will charge a cancellation fee of 90 % of the entire stay. In the event of a “No Show” or short stay, we will charge for the entire length of stay.

8. Lost & Found

Should any guests lose personal belongings while staying at the Resort, if recovered, the item will be recorded as 'found'. Resort keeps detailed records of all 'found' items, and will make a reasonable effort to contact the guest if an item is left in the resort's guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner's expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.

9. Guest's Belongings in rooms

Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Resort’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other property from either the resort’s room or any other part of the resort for any cause whatsoever including theft of pilferage.

10. Damage to Hotel Property

The guest will be held responsible & will be penalized for any loss or damage to the Resort property caused by themselves, their guests or any person for whom they are responsible.

11. Fire Safety Policy

The Resort is fully equipped with fire extinguishers on all floors.

12. Pet Policy

No pets are allowed in the hotel premises.

13. Smoking Policy

Smoking is prohibited in all the enclosed areas within the resort without exception. This includes guest rooms, conference and meeting rooms, stairs, restrooms, lobby areas and all other enclosed facilities and areas. Smoking only allowed outside the resort entrance.
If a smoking violation occurs in a room, the client will be charged an Rs 2500/- non-refundable cleaning fee. We appreciate your cooperation in ensuring that our guests and employees are not subject to second hand smoke.

14. Disturbance

The Resort’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Resort staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.

15. Housekeeping Service

We provide housekeeping service everyday between the hours of 10:00 AM to 3:00 PM.

16. Management's Rights on Guest's Luggage and Belongings

In the case of default in payment of dues by a guest, the resort shall have the rights on their luggage and belongings from the room occupied by him / her, and are entitled to detain the same and to sell or auction such property at any time without reference to the guest. The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to the resort's rights to adopt such further recovery proceedings as may be required.
The resort also has the right to request any guest to vacate his/her room or other areas of the hotel forthwith, without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so.

17. Relation between Management and Guest

Nothing herein above shall continue or be deemed to constitute, or create any tenancy or sub-tenancy, or any other right to interact in the hotel premises or any part of portion thereof, in favour of any Guest or resident or visitor, and the Management shall always be deemed to be in full and absolute possession of the whole of the hotel premises.

18. Government rules and regulations & application of laws

Guest are requested to observe, abide by confirm to and be bound by all applicable acts and laws and Government rules and regulations in force from time to time.

19. Photographs & Video's

Using photographs and video's taken in resort for commercial or public purposes is illegal. Those who do so will be subject to prosecution.